Starting March 1, Kreyol Essence will be discontinuing phone support. We value our tribe and know we can best serve our customers with personalized care through our various channels. Should you need any assistance with your purchase or questions about our products, the following resources are available: 

Email support at customercare@kreyolessence.com: As always, you may email our team for assistance 24/7 and receive a response within one business day or less. 

Live chat support: We can speak with you directly via chat on Monday through Friday, from 9 AM to 5 PM EST. A Kreyol Essence team member will respond to you the next business day if you start a chat outside of business hours. You can begin a new conversation by clicking the chat button on the bottom right corner of our website and typing away! 

Self-service: Also available through the chat, you may get updates on your order status with your order number, locate stores near you carrying Kreyol Essence products, and more! 

Our blog and website: We have a treasure trove of information about our company and products on our blog and website. Here are some of the many resources you can access: 

Still have questions? We are here to help! Please don't hesitate to contact us through our chat or customercare@kreyolessence.com.

 

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