Changed your mind or just not completely satisfied? No problem! As long as the product is in its original packaging, then we can accept a return for an exchange or refund.



Changed your mind or just not completely satisfied? No problem! As long as the product is in its original packaging, then we can accept a return for an exchange or refund.



Kreyol Essence return policy lasts 15 days. Customers have 15 days starting from order date to submit a return request. After this time, unfortunately, we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. Original packaging including bubble wrap, shrink wrap and materials must be intact.


Customers have 15 days after receiving a return label to drop their return off with the carrier. If the unused product is dropped off after this point,  the return will be subject to a 50% fee. Product returned used or in poor condition after any time frame will not be eligible for a return or exchange.


Refunds (if applicable):

Once the return is received and inspected, we will notify you of the approval or rejection of your refund. Product returned used or in poor condition will not be eligible for a return or exchange.


If a cash refund is approved, then the refund will be processed minus a 15% refund fee. Your credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.


Late or missing refunds (if applicable):

If the customer hasn’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.


Sale items (if applicable):

Only regular priced items may be eligible for a refund, unfortunately, sale items cannot be refunded.



All orders that are undeliverable/returned to sender (due to bad address or no one to receive the package) will be refunded within 5 business days minus shipping fee.


Exchanges (if applicable):

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be e-mailed to you.


Shipping Label & Cost

To return your product, please contact to initiate the return process. Once return or exchange has been approved, an email will be sent to the email address on file with your return address label.


Shipping costs and state taxes are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Delivered Packages Not Received

Kreyol Essence is not directly responsible for packages once they have been picked up and delivered by the carrier. If the tracking number shows your package is delivered and you have not received it, please first check around your building and check with your family/neighbors.  Next, we highly recommend checking with the carrier and filing a claim.


We are aware that this situation of a delivered package and then not being found can happen, and events arise during the high season, and that's why we offer the order protection plan through Route insurance, in which our customers have the opportunity to protect their orders from this type of situations.


Stalled Deliveries

If your tracking number has been stalled or awaiting acceptance with the carrier for at least ten (10) days, please reach out to us to rectify.


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