Terms & Conditions

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

 

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Kreyol Essence, LLC.'s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

 

modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Kreyol Essence, LLC.'s web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.

 

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Kreyol Essence, LLC. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

 

You are welcome to submit suggestions, comments, or photographs. If you submit content you grant Kreyol Essence, LLC. a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, publish and distribute in any media. The name that is used when submitting such content may also be used. You represent and warrant that the content you provide is accurate, and that you hold rights to such content.

 

In use of gift messages and e-mailing a page to a friend, contents can not be obscene, threatening, defamatory, invasive of privacy, contain viruses, commercial solicitation, chain letter, mass mailing or any form of "spam." 
 

3. Disclaimer

The materials on Kreyol Essence, LLC.'s web site are provided "as is". Kreyol Essence, LLC. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Kreyol Essence, LLC. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
Kreyol Essence is not FDA regulated. All of our products are recommended for external use only.
 

4. Limitations

In no event shall Kreyol Essence, LLC. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Kreyol Essence, LLC.'s Internet site, even if Kreyol Essence, LLC. or a Kreyol Essence, LLC. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

 

5. Revisions and Errata

The materials appearing on Kreyol Essence, LLC.'s web site could include technical, typographical, or photographic errors. Kreyol Essence, LLC. does not warrant that any of the materials on its web site are accurate, complete, or current. Kreyol Essence, LLC. may make changes to the materials contained on its web site at any time without notice. Kreyol Essence, LLC. does not, however, make any commitment to update the materials.

 

We appreciate customer feedback if you find an error on the site. We will correct mistakes with or without notice. We apologize, in advance, for any inconvenience caused.

 

6. Links

Kreyol Essence, LLC. has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Kreyol Essence, LLC. of the site. Use of any such linked web site is at the user's own risk.

 

7. Site Terms of Use Modifications

Kreyol Essence, LLC. may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

 

8. Governing Law

Any claim relating to Kreyol Essence, LLC.'s web site shall be governed by the laws of the State of New York without regard to its conflict of law provisions.

 

General Terms and Conditions applicable to Use of a Web Site.

 

9. Return Policy 

All products ordered and not processed/packed in our ordering system can be cancelled (via E-mail or telephone) for a full refund (including shipping). If you plan on canceling, please let us know within 24 hours of placing your order since we process orders as soon as we can.

 

If the order has already been processed/packed, unopened items can be returned within 15 days after shipment. Product must be unused, clean and not damaged. Original packaging including bubble wrap, shrink wrap and materials must be intact. If the product is free from defectiveness, shipping costs of returning the product will be paid by the buyer. Refunds will be issued upon receipt of the returned product. A 15% restocking fee will be applied to all returns, shipping fee is not refundable.

 

10. Subscription Program

Kreyòl Essence provides a subscription service. By subscribing to our service, you have confirmed that you accept our Terms of Service. Your membership will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products, including applicable shipping and handling fees until you cancel your membership. You may cancel your membership at anytime by logging in to your account, selecting Subscriptions, then clicking cancel next to the item.

 

• Please know we give the KE subscription family amazing and exclusive savings so we require that you go through with at least one more subscription order before canceling. Don’t worry, you can always change frequency and switch out products.

 

• We always let you know when an order is shipping out, so if you need to change your product or frequency, please do so in one day after receiving the email. We work our tush off to give excellent customer service and ship out fast. Once its gone,its out the door and we can’t outrun the delivery man-ha!

 

• Auto programs cant be combined with other offers. If we did anymore, we could not have our social impact of creating work for hundreds of women and farmers nor could we guarantee the quality of products that we provide.

 

11. Shipping Address

I agree that I have verified my address and it is correct. I am aware that I maybe charged for additional processing or shipping if I made an error in inputting my name, address, or any pertinent information.

 

12. Orders & Discounts

You must be aware of the following: You may only use 1 promo code per order. Promo codes DO NOT apply to Discounted Products and Free Samples. Shipping and Handling fees apply to all Free Samples. Please be aware, Free Shipping may not apply on most sales and promotions.

 

I agree that I am aware that no discounts or changes can be made to my order after my products have been processed and/or shipped.

 

13. Mobile Message Service Terms and Conditions

Last updated: June 28, 2024

 

The Kreyol Essence mobile message service (the "Service") is operated by Kreyol Essence (“Kreyol Essence”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

 

By consenting to Kreyol Essence’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Kreyol Essence through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

 

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Kreyol Essence. Your participation in this program is completely voluntary.

 

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

 

You may opt-out of the Service at any time. Text the single keyword command STOP to +18333591250 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Kreyol Essence mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

 

For Service support or assistance, text HELP to +18333591250 or email customercare@kreyolessence.com.

 

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

 

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

 

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

 

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.