Changed your mind or just not completely satisfied? No problem! As long as the product is in its original packaging, then we can accept a return for an exchange or refund.

RETURNS AND EXCHANGES:

Changed your mind or just not completely satisfied? No problem! As long as the product is in its original packaging, then we can accept a return for an exchange or refund.

Returns:

Kreyol Essence return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Original packaging including bubble wrap, shrink wrap and materials must be intact.

Refunds (if applicable):

Once the return is received and inspected, we will notify you of the approval or rejection of your refund.

If the refund is  approved, then the refund will be processed minus shipping fee. Your credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. 

Late or missing refunds (if applicable):
If the customer hasn’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.

Sale items (if applicable):

Only regular priced items may be eligible for a refund, unfortunately sale items cannot be refunded.

Undeliverable:

All orders that are undeliverable/returned to sender (due to bad address or no one to receive the package) will be refunded within 5 business days minus shipping fee.

Exchanges (if applicable):

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customercare@kreyolessence.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be e-mailed to you.

Shipping Label & Cost

To return your product, please contact customercare@kreyolessence.com to initiate the return process. Once return or exchange has been approved, an email will be sent to the email address on file with your return address label.

Shipping costs and state taxes are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

 

★ Judge.me Reviews

Let customers speak for us

57267 reviews
91%
(51948)
7%
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2%
(1356)
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If you want quality 👌

This oil is an experience, my scalp enjoyed it's smell, it's pour opening ability is unmatched. Simply stated it's the best Haitian Oil I've ever tired. Oh and the thicknesses of the oil is 👍 not heavy I have thin frizzy hair and my hair is not weighted down. I would and have recommended this product, my daughter who is station in Italy came home for a visit and she loves it. You will not regret it.

Hooked on the oil

I'll forever be a fan of the oil. I love how it moisturizes my hair. I normally purchase the chocolate vanilla scent, but I branched out and got the mango, papaya, & coconut and it smells soooo good.

Haitian Black Castor Oil: Original (2oz)

Did what it was supposed to do

The toner was good. It did what it was supposed to do, I just was not very enthusiastic about it because I did not like the smell. I usually use just rose water as my toner and that has been working fine for me. I would recommend it for those that are not picky about scents, because after all, it did work.

Castor Oil + Moringa Oil: Mr. Wonderful Oils of Haiti Bundle (2oz & 15ml)